Help & Technical Support

Expert solutions for common CCTV, Electrical, and Security System issues.

Camera Not Showing Video?

Check the power supply (12V 2A) and BNC connectors. Ensure the cable is RG-59 or CAT6 pure copper. If using a long distance, check for voltage drop.

Colour Issues

If the camera stays in Black & White during the day, check the IR sensor. If colors are pink/green, the IR-Cut filter might be stuck.

Night Vision Poor

Ensure IR LEDs are working (can be seen with a mobile camera). Avoid placing cameras behind glass to prevent reflection.

DVR Beeping?

Usually indicates Hard Disk error, IP conflict, or Network disconnect. Check HDD status in storage menu.

Mobile View Offline

Check "Platform Access" or "Cloud P2P" status. Must be "Online". If "Offline", check LAN cable and internet router settings (DHCP enabled).

Forgot Password?

Use the "Forgot Password" link on the DVR login screen (requires reserved email) or contact us for a reset service.

Breaker Tripping

Calculate the total load. If load exceeds breaker rating, upgrade the breaker and wire. Check for short circuits in extension boards.

Low Voltage Protection

We recommend installing an Automatic Voltage Protector (AVP) to safeguard Fridge/AC/TV from voltages below 170V or above 260V.

3-Phase Motor Issues

Ensure phase sequence is correct. Use a phase failure relay to protect motors from single-phasing burnouts.

Still facing issues?

Our support team is available to assist you. Contact us directly via phone or WhatsApp for quick resolution.